crystal blue water and palm trees
Frequently Asked Questions
TripAdvisor

What do I have to complete to stay at Zemi?

Below you will find details of the requirements and your responsibilities needed to travel to Anguilla.

Are masks mandatory?

Masks are optional in all our public areas. Please check with your travel provider on their specific requirements, as most ask you to wear your mask throughout your journey.

How do I get to Anguilla?

Anguilla is accessible via Saint Martin, Antigua, and Puerto Rico directly into Anguilla Airport (AXA) by private jet or charter plane. Should you be using the ferry boat service from Saint Martin, please contact our Reservations team for assistance and bookings.

https://ivisitanguilla.com/

Traveling through Saint Martin to Anguilla?

All persons traveling need to complete a Covid-19 RT-PCR test, 120 hours (3-5 days) before departure and have a negative result. If positive, you cannot travel.

Saint Martin has a pre-approval form that all travelers must complete before you travel. Our Zemi Beach Reservations team is able to help complete this form on your behalf.

https://stmaartenehas.com/travel-requirements/

Please note, along with the the form already listed, you will need to fill out this additional form. 

https://escape.ivisitanguilla.com/the-process/

Flying directly to Anguilla?

All persons traveling to Anguilla need to complete RT-PCR testing upon arrival, and again to pass the quarantine period. Fees to enter Anguilla apply.

https://ivisitanguilla.com/escape/apply.html

Please note, along with the the form already listed, you will need to fill out this additional form. 

https://escape.ivisitanguilla.com/the-process/

Please call for assistance and book directly with our Zemi Beach reservations on +1 264-584-0001 or reservations@zemibeach.com or directly https://lxrhotels3.hilton.com/lxr/

What protocols do you have in place at Zemi?

Zemi Beach LXR Hotels and Resorts is committed to monitoring and implementing the latest guidance from our Hilton CleanStay programs - https://www.hilton.com/en/corporate/cleanstay/

What measures have you implemented at Zemi Beach House?

The Hilton CleanStay program has been fully implemented here at Zemi Beach House LXR Hotels and Resorts for your safety and security. This entails frequent cleaning of public areas, social distancing, new and approved room cleanliness and disinfecting of high touch areas, further contactless abilities through check in and out with Zemi Beach House.

How will you keep me safe at the hotel?

The CDC, WHO and Hilton Cleanstay protocols have been implemented and training has been provided with our teams to ensure the hotel is clean and disinfected for your safety. All team members will wear masks for added protection.

What is our Check in Process?

For your safety we have implemented social distancing, placed signage and sanitizer pumps for your use around the property. We follow strict guidelines outlined by the Hilton CleanStay protocols and we have luggage porters should you wish for assistance.

What measures will be place in the Restaurants and In Room Dining?

Floor plans are in place to ensure social distancing are in line with Hilton CleanStay protocols in 20 Knots, Bohio Bar and our Beach Bar, as they have dedicated outdoor seating areas.

Please ask a member of the team for further details.

Will you have social distance measures in place at your pools?

Yes, we ask our guests to respect the social distancing guidelines when using the pool and in all other public areas. Sunbeds will be spaced apart so as to adhere to social distancing guidance, and social distancing will be respected at all times when food or drink is served. Please ask a member of the team for further details.

Is your Gym safe?

Yes, the gym will be disinfected after each use with Hilton CleanStay approved products and protocols.

Can I use your Spa?

Yes, the spa will be disinfected after each use with Hilton CleanStay approved products and protocols.

Is your Boutique open?

Yes, with social distancing in place.

Additional Health and Safety measures

Upon arrival, and periodically throughout the stay, we may be asking all guests to undergo a contactless temperature check. 

If this contactless temperature screen reveals a fever above the threshold listed by local health authorities as a possible symptom of COVID-19, or if you or a member of your household has had any other symptoms consistent with COVID-19 within the previous 14 days, unfortunately, we will be unable to provide overnight accommodation. However, you and your party will be cared for in a separate designated room by a dedicated team who will ensure suitable onward care is arranged.

How long will these health and safety measures last?

At present, the evolving nature of the pandemic means we cannot provide a definitive answer.

We continue to closely follow the latest guidance from Hilton, the Anguillan Government and world health authorities to undertake comprehensive and continual reviews of our operations , to ensure that our comprehensive health and safety protocols continue to meet the highest of standards, adhering to all new and updated requirements.

For Information on Travel to Anguilla Please visit www.IvisitAnguilla.com.